• Anchorage Trustees

Complaints Process

Anchorage Trustees complaints process:

If you are not satisfied with the service you have received from Anchorage Trustees please contact us in the first instance. We have an internal complaints process. We endeavour to resolve all disputes quickly and fairly, and at your first point of contact. If we are unable to do so, we will set out for you the steps we will take to find a solution and the timeframe in which you can expect the matter to be resolved. You may contact us to make a complaint by telephone, by email, in person or in writing to the Managing Director:

Telephone:
0800 888 093

Email:
p.dorrance@anchoragetrustees.co.nz

Post:
Anchorage Trustee Services Limited
Duncan Cotterill Plaza
148 Victoria Street
PO Box 5
Christchurch 8140

We are also a member of an external, independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs.

You may refer your complaint to Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.

Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.